CUSTOMER RELATIONS

 

Our commitment and service levels are supported by our expertise in produce and salads and excellence in service by our whole team. Alongside our quality driven produce suppliers and service it is supported by the following methods which will facilitate growth in your produce/salads category.

 

o             Deliver excellent service to our customers

o             Work in partnership with our customers for mutually beneficial outcomes

o             Maintain the highest corporate governance and ethical standards

o             Maintain transparent communication and engagement with our customers

o             Make a valuable contribution to the QSR market

 

 

Occasionally issues arise with products inclusive of shortages and/or late deliveries; here at QSR Fresh we place value in immediate response times as this creates a prompt solution for the customer and instils confidence.  As part of our solution based model we have developed a process known as NODP (Notification of Delivery Problem).

 

The system alerts customers within a short time frame of the pending delivery problem. Customers are issued with an electronic NODP summary with an explanation of the problem and resolution based options.

 

This process has been developed in conjunction with our clients and has been proven to be successful with significant improvement customer relationships.

 

 

BUSINESS AND MANAGEMENT DYNAMICS FOR QSR FRESH

Culture and Value

 

The business dynamics is determined from the top down and influence staff members and franchisees/customers in a positive manner, based on the relationship skills set forth by management.  Relationship building is an integral part of building the dynamics and culture within the business. Creating a culture that is line with the ethos of QSR FRESH give staff and customers purpose.